top of page

Contact Us

 

Have any questions or concerns ? We’re always ready to help! Call us at +91 94421 63346 or send us an email at caregoatandboat@gmail.com. 

Do write your grievances in the form below and we'll get back to you on the matter shortly

FAQ

How do I track my order?
 

To track your Goat & Boat order, check the confirmation email sent after your purchase for a tracking number. Use this number on our website under the "Track Order" section or log into your account to view your order status in the "My Orders" tab. If you didn’t receive a tracking number or the status isn’t updating, contact our support team via the contact form on the site for assistance.

​​​

Shipping Policy

Delivery Time

 3 to 5 days in Metro Cities with Airport.

 3 to 7 Days In 2nd Tier Cities With Airport.

 5 to 10 days In Rural Area

 

 If courier service is unavailable in a particular area, the parcel will be delivered via India Post. You will receive the details once the parcel is dispatched.

​

Exchange Policy

 

We are happy to replace any garment that is defective or damaged.

We do not exchange used or worn items.

If you receive a damaged, incorrect, or wrong-sized garment, or one in the wrong color, please send an email to: caregoatandboat@gmail.com.

​​​

WhatsApp to +91 94421 63346

 

We will arrange a courier to pick up the parcel from you.

​

  • For hygiene reasons, we do not accept exchanges of used items.

  • If you are not satisfied with our quality, we will exchange or take back the material, covering the full courier cost.

  • If you receive a defective, wrong-sized, or wrong-colored item, we take full responsibility, arrange the courier, and bear the entire courier expense.

  • If you choose the wrong color or size, we will organize the courier and exchange process for an additional charge of ₹70.

​

Privacy Policy
​

This Privacy Policy outlines how Goat & Boat uses and protects any information you provide when using our website.

​

Goat & Boat is committed to ensuring that your privacy is protected. When we request information that can identify you while using our Platform, rest assured it will be used solely in accordance with this Privacy Policy.

​

Note: Our Privacy Policy is subject to change at any time, and we may not provide prior notice. To stay updated, please review this page periodically.

This Privacy Policy applies to both current and former visitors and customers of our Platform. By visiting or using our Platform, you accept and agree to the practices described in this Privacy Policy

Do you provide International delivery?
 

Goat & Boat currently offers delivery only in India. Stay tuned for future updates on international shipping options! Check our website for the latest announcements.

 

 

What is your returns policy?
 

Return policy

FREE RETURNS WITHIN 10 DAYS

We gladly accept returns, as they provide a valuable opportunity to demonstrate our commitment to honesty and transparency. Your feedback helps us improve our products and services. We encourage returns because your satisfaction and comfort are our top priorities. Our goal is to ensure you are never left dissatisfied.

Help us understand your needs better so we can deliver the best products and services to you.

Returning is simple! To initiate a return request on our website, follow these steps:

Step 1: Log in to "My Account."
Step 2: Navigate to the "Returns" section, open it, and provide the required details.

                    Or

You can mail us : caregoatandboat@gmail.com.

                    Or

WhatsApp to +91 94421 63346

​​

  • Ensure the product is unused and returned in its original condition, including the tag and polybag.

  • Used or washed garments will not be accepted.

  • We accept returns of the main product only, not complementary items or gifts.

  • For hygiene reasons, certain items are not eligible for return.

  • Returns must be initiated within 10 days of receiving the parcel.

  • For prepaid orders, we will refund the full amount.

  • For cash-on-delivery (COD) orders, a ₹30 COD bank charge will be deducted from the refund amount.

  • The refund process will begin after we receive and verify the returned parcel

  • Once the return is accepted, our team will contact you to confirm your bank details.

  • Upon confirmation, the refund will be processed and credited to your account via RTGS.

bottom of page